Refund policy

🔄 Return & Refund Policy – Twinkle Store

At Twinkle Store, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our policy below.

🔁 Returns

You may request a return under the following conditions:

  • Return request must be made within 7 days of delivery

  • Product must be unused, unworn, and in original condition

  • All original tags and packaging must be intact

To initiate a return, please contact us with your order number and reason for return.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not due to our fault)

  • Items without original packaging or tags

  • Products purchased on sale or discount

💸 Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued via:

    • Original payment method, or

    • Bank transfer (if applicable)

⚠️ Shipping charges are non-refundable

🔄 Exchanges

We only offer exchanges in the following cases:

  • Wrong item delivered

  • Damaged or defective product

You must report the issue within 48 hours of delivery with photo or video proof.

📦 Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

  • Contact us within 48 hours

  • Provide clear evidence (images/videos)

We will arrange a replacement at no additional cost

🚚 Return Shipping

  • Customers may be responsible for return shipping charges

  • If the return is due to our error (wrong/damaged item), we will cover the cost

📞 Contact Us

For any return or refund inquiries:

  • Reach out via WhatsApp 03117376176 / Email : twinkleshop690@gmail.com

  • Our support team responds within 24 hours

Just tell me 👍